Jennie S. Brantley

My digital CV is being updated. I appreciate your patience. Check back shortly for an update. (5/29/23)

Welcome to my digital CV. This site features more about me professionally and personally. I believe you're hiring me as a whole person and it's important for you to get to know me as much as it is for me to get to know you (the company I'm going to work for). Here you will find more about me, my strengths (and how I manage my weaknesses - we all got 'em), skills, experience, hobbies, and what others have to say about me.

I look forward to talking to you soon. Let's just be real.

Jennie Brantley
Jackson, MS
601.278.3209
Email Me

Download my CX Manager Resume
Download my Product Manager Resume

Self-motivated, passionate, and detail-oriented professional with extensive experience in customer experience (CX), Project Management, and Quality Assuarance within the technology and online software industries. Highly skilled at finding creative solutions to problems, with over 20 years of experience in direct customer and business-to-business positions. Lifelong learner who sees beyond the "I don't know" into the "let's find out."

Creative and entrepreneurial digital marketer and digital consultant with over 8 years of experience in digital SaaS UX, & CX research, testing, adoption, implementation, and project/product management. 

More than a decade of web and social media content creation including photography, graphic editing, email marketing, ad campaign management, branding, web page management, and Learning Management System (LMS) content creation and theme building.

I'm also an active volunteer. I like to connect with my community and the people in it by volunteering for local organizations whenever I can via the arts, mental health awareness, social justice, education and more.

Avid Food Photographer & Foodie Instagram: https://instagram.com/jsyd_foodie

I live in Mississippi with my cats, Neelix & Simo Kitten, who enjoy helping with projects by running across my keyboard or practicing their fetch skills. Most recently my cat has learned how to fetch his own treat bag when he wants a treat and bring it to me. In hindsight, I realize this was probably not the best trick to teach him. He’s currently going through withdrawal.

I’m admittedly a perfectionist and a caffeine addict with a writing habit. So in my free time, I often write and judge the consistency of my cappuccino foam.

I’m also a bonafide nerd. I catalog all my books and highlighted quotes into a relational database for future reference. Don’t judge. This might be a skill you need from me. 

Jennie can credit herself with a lot of learning in a small amount of time. She is not afraid to get in there and get her hands dirty.  - Stephanie Brown, Key Account Manager | Vergent LMS

I've been with the state for 22 years. I've been with Telehealth since day one. It's a passion. We do a lot for healthcare in this state. [Jennie] is one of those people who is okay with getting hit with barriers and will always figure out a way through them.  - Greg Hall, Director of IT | UMMC - Center for Telehealth

We threw Jennie into our largest project to date without giving her time to adapt to a new job, environment, team, and expectations. Nobody grows without self-awareness, self-doubts, self-assessment, and the flexibility to adapt. Jennie has all of that, and she did a fantastic job. - Dr. Saurabh Chandra, Chief Telehealth Officer | UMMC - Center for Telehealth

Jennie consistently demonstrates a commitment to C Spire's customers. Over this past year, she moved into a new role on our Digital team, managed our digital customer experience through the pandemic when we received high volumes of customer feedback and surveys, and navigated the shift to operating in cross-functional, durable teams for Digital. She also, as webchat moved into Marketing & Digital, stepped in to help coach and provide support for that team as needed. She gained experience across multiple digital platforms -- including Qualtrics, Sessioncam, Wysdom, and our webchat platform, as well as becoming a certified digital product owner. She also reviewed and followed up on more than 600 customer digital NPS surveys last year to resolve customer issues, while also coding and researching the underlying issues for more than 1,800 digital NPS surveys. Her work to support our customers and improve their digital experiences directly contribute to us successfully beating our November Digital NPS goal of 36.
- Jen Anderson, Senior Vice President, Marketing | C Spire

"Jennie is an incredible asset to any team. I've worked alongside Jennie as she has managed a number of different roles and teams. Her ability to quickly understand business needs, team dynamics, and OKRs is impressive. Jennie is deeply analytical and will surface practical solutions for improving efficiency and operational processes on any team she is a part of - I've seen her implement improvements that truly made a difference for the people she's collaborating with and supporting. Jennie is highly adept at identifying critical problems impacting customer experience and recommending solutions which are ultimately implemented across teams, including marketing, web development, support, and others. I enjoyed working with Jennie and know she will continue making notable improvements at every organization she is a part of." - Kristen Kindon, Sr. Manager | Highlights for Children (Former Manager, Digital Experience | C Spire)

"Jennie has an excellent grasp on understanding customer experiences and our digital journeys and translating customer experiences into actionable insights to drive change, contributing significantly to NPS growth and meeting the targeted 44 CXC score.  She has a steadfast pursuit of “customer inspired” in surpassing customer expectations when they encounter issues in our digital channels."
- Farris Antoon, Director,  Marketing Strategy & E-Commerce | C Spire

"Jennie B, is amazing! As a QA lead on our product, she did way more than just test the new features. She focused on the entire E2E experience. She won’t cut corners (ever). Her DNA is “customer first.” She was/is a natural extension of the Product team. Her understanding of the systems logic and all of our business process makes her an essential element of our team (web, mobile, billing, everything). LOVED working with her."
- Brett Rogers, Senior Director, Product Management | Charter Communications (Former Director, Product Management | C Spire)

"Jennie definitely keeps the needs of the customer front and center. If she doesn't know what to do, she does what she knows and is always willing to learn what she needs to resolve customer issues from beginning to end." - Calvin Riggs, Director,  Contract Administrator | C Spire (Former Telesales Coach)

"I've had the pleasure to work with Jennie over the last 15 years and watch her grow in her career. One thing is consistent about her is that she has a limitless capacity to learn and grow in order to become an expert in her field. She then takes that knowledge and utilizes it in future roles and responsibilities to make not only customer experiences the best but our company the best. We are very lucky to have her here." - Aimee Hemphill, Director, Client Success & Retention | C Spire (Former Senior Manager, Telesales)

After seeing Jennie was one of the top 5 reps in our company and 76% of her surveys were promoters, I was really not surprised to see customer's reaching out directly to us on how knowledgeable, friendly and efficient she was in helping them. I have been with C Spire for over 19 years and I want to assure you this type of positive feedback directly from the customer is very rare. The level of service a customer receives has to be extraordinary for them to take the time to write an email like the one's Jennie received. Our entire leadership team is keenly aware of the contributions she is making to provide top notch customer service to our customers and we appreciate all she does. - Bonnie Meadows, Senior Vice President, Marketing | C Spire

"Jennie has a keen eye for excellence, especially applied to social media and technology. I appreciate her responsiveness and ability to take responsibility for getting projects done efficiently. She also understands and appreciates the language of StrengthsFinder in our teamwork.

"My company was needing a better email marketing system and online course program. Jennie quickly set up our Convertkit email marketing system with a segmented email list, tags, landing pages and forms, while engaging my subscribers with more content. She also learned and created our Thinkific courses. Now I have 3 online courses with updated branding, videos, email sequences, along with seamless payment options for new clients. Jennie is a technology guru and self learner that thrives on cutting edge marketing solutions." - Brent O'Bannon, Founder and Owner, MCC & Gallup Certified Strengths Coach  | Brent O'Bannon, LLC

"It has been a pleasure having Jennie as my web developer for several months. Jennie is a hard working, persistent and capable web developer, who meticulously researches, formats, edits and proofs her work. I've received several compliments from customers who have seen the fruits of her hard work. Jennie is an innovative self-starter, who rarely requires supervision. She is punctual, typically exceeds expectations, manages stress well and voluntarily works overtime to meet a deadline. Jennie is very careful to understand and meet customer needs and is very good at making suggestions to that end. I strongly recommend hiring her." - Shawn Steiner, Founder, Owner, Chief Instructor | Steiner Academy of Martial Arts Training

"I had the opportunity to work with Jennie on special projects a number of times. I have always found her to be extremely competent and capable. She is great at strategizing plans for activities, as well as the day to day operations of an organization. She is a great team player and an effective leader... always a pleasure!" - Debra J. LaHoda, M.A., Student Services Advisor | Metropolitan Community College

"Jennie is a great boss. She took time to guide and mentor me on computer skills, as well as helping me find a balance between work and school. Jennie noticed skills and abilities in me that I didn't even know I had. She paved the way for me to become a MCC Corps member, in which it offers many fulfilling prospects for a young college student. I can be proud to call someone like Jennie my former supervisor. " - Ciara Watson, Production Assistant | iHeart Media (Former AmeriCorps MCC Corps Member/Director | Metropolitan Community College)

"A few months after Jennie was hired, the company asked both of us to move to Baton Rouge, LA to manage a location that was in need of a “turn around”. Jennie was promoted to the Sales Operations Manager position. In this position she was responsible for sales processes, merchandising, facilities management and operations compliance. This location had a reputation in the company as being less than stellar at operations. Within a few months Jennie turned the location’s operational performance around so that now it is one of the top locations in the district in regards to sales operations. Jennie was able to do this successfully for several reasons. She possesses a strong will and a personal determination to get the job done. She has a firm commitment to quality. Jennie also has a gift for teaching, which she used to train the staff in proper methods and procedures." - Trey Golman, Manager, Solutions Architect | Verizon (Former General Manager | Verizon)

"Jennie was part of our team in 2009 during an acquisition, and worked in a tumultuous situation and trying environment. Yet Jennie provided solid leadership and a positive attitude helping us transition. I have no doubt in Jennie’s ability to benefit an organization with her work ethic and commitment to finishing the job." - Joel Larkin, Vice President| European Wax Center (Former Vice President of Sales | Select Communications)

"Jennie was a critical component of Select's expansion into the gulf region. She provided a warm and welcoming place for customers to purchase wireless phones and services in a brand new market for us. She helped us establish a loyal customer base and I valued her time with Select greatly." - Adam Shaffer, Vice President, HR | Victra (Former Manager of Quality & Training | Select Communications)